Documenta\u00e7\u00e3o | CRM Reinar<\/title>\n <meta name=\"description\" content=\"Documenta\u00e7\u00e3o completa do CRM Reinar para usu\u00e1rios finais. Aprenda a usar todas as funcionalidades da plataforma.\">\n \n <link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n <link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:opsz,wght@14..32,300;14..32,400;14..32,500;14..32,600;14..32,700&display=swap\" rel=\"stylesheet\">\n \n <style>\n * { margin: 0; padding: 0; box-sizing: border-box; }\n \n :root {\n --primary: #0055FF;\n --primary-dark: #0044CC;\n --primary-light: #E8F0FF;\n --primary-soft: #F0F5FF;\n --secondary: #00C48C;\n --dark: #1A1F36;\n --gray: #5B677D;\n --gray-light: #8E98A9;\n --light: #F8FAFE;\n --white: #FFFFFF;\n --border: #E2E8F0;\n --shadow-sm: 0 4px 12px rgba(0,85,255,0.08);\n --shadow: 0 12px 28px -8px rgba(0,85,255,0.12);\n --radius: 20px;\n --radius-md: 14px;\n --radius-sm: 10px;\n }\n \n body {\n font-family: 'Inter', sans-serif;\n font-weight: 400;\n color: var(--dark);\n background: var(--white);\n line-height: 1.5;\n font-size: 16px;\n }\n \n .container {\n max-width: 1280px;\n margin: 0 auto;\n padding: 0 32px;\n }\n \n @media (max-width: 768px) {\n .container { padding: 0 20px; }\n }\n \n h1, h2, h3, h4 { font-weight: 500; line-height: 1.3; }\n h1 { font-size: clamp(2.2rem, 5vw, 3.2rem); font-weight: 600; background: linear-gradient(145deg, var(--primary) 0%, var(--primary-dark) 100%); -webkit-background-clip: text; -webkit-text-fill-color: transparent; background-clip: text; margin-bottom: 1.2rem; }\n h2 { font-size: clamp(1.8rem, 4vw, 2.5rem); font-weight: 500; color: var(--dark); margin-bottom: 1.5rem; }\n h2 i { font-style: normal; font-weight: 600; color: var(--primary); border-bottom: 3px solid var(--primary-light); display: inline-block; padding-bottom: 2px; }\n h3 { font-size: 1.5rem; font-weight: 500; color: var(--dark); margin-bottom: 1rem; }\n h4 { font-size: 1.1rem; font-weight: 600; color: var(--dark); margin-bottom: 0.5rem; }\n p { color: var(--gray); margin-bottom: 1.5rem; }\n \n \/* \u00cdcones SVG *\/\n .icon {\n width: 24px;\n height: 24px;\n display: inline-block;\n vertical-align: middle;\n margin-right: 10px;\n }\n \n .icon-sm {\n width: 20px;\n height: 20px;\n }\n \n .icon-md {\n width: 28px;\n height: 28px;\n }\n \n .icon-lg {\n width: 40px;\n height: 40px;\n }\n \n .icon-primary {\n color: var(--primary);\n stroke: var(--primary);\n fill: none;\n }\n \n .icon-primary-fill {\n fill: var(--primary);\n stroke: none;\n }\n \n .btn {\n display: inline-block;\n background: var(--primary);\n color: var(--white);\n text-decoration: none;\n padding: 12px 28px;\n border-radius: 40px;\n font-weight: 500;\n transition: all 0.2s;\n }\n .btn:hover {\n background: var(--primary-dark);\n transform: translateY(-2px);\n }\n \n .header {\n position: sticky; top: 0; background: rgba(255,255,255,0.95); backdrop-filter: blur(10px);\n border-bottom: 1px solid var(--border); z-index: 100; padding: 16px 0;\n }\n .header .container { display: flex; align-items: center; justify-content: space-between; }\n .logo { font-weight: 700; font-size: 1.5rem; color: var(--primary); text-decoration: none; }\n .nav { display: flex; gap: 32px; }\n .nav a { color: var(--dark); text-decoration: none; font-weight: 500; font-size: 0.95rem; }\n .nav a:hover, .nav a.active { color: var(--primary); }\n \n @media (max-width: 768px) { .nav { display: none; } }\n \n .section { padding: 60px 0; }\n .section-alt { background: var(--light); padding: 60px 0; }\n .hero { padding: 80px 0 40px; background: linear-gradient(180deg, var(--primary-soft) 0%, var(--white) 100%); }\n \n \/* Layout de documenta\u00e7\u00e3o *\/\n .doc-layout {\n display: grid; grid-template-columns: 280px 1fr; gap: 40px;\n align-items: start;\n }\n \n .doc-sidebar {\n position: sticky; top: 100px; background: var(--white);\n border: 1px solid var(--border); border-radius: var(--radius-md);\n padding: 24px; max-height: calc(100vh - 120px); overflow-y: auto;\n }\n \n .doc-menu { list-style: none; }\n .doc-menu-item {\n margin-bottom: 16px;\n }\n .doc-menu-item a {\n color: var(--gray); text-decoration: none; font-size: 0.95rem;\n display: flex; align-items: center; padding: 8px 0; transition: color 0.2s;\n }\n .doc-menu-item a:hover, .doc-menu-item a.active {\n color: var(--primary); font-weight: 500;\n }\n .doc-menu-item a .icon {\n margin-right: 12px;\n opacity: 0.7;\n }\n .doc-menu-item a:hover .icon,\n .doc-menu-item a.active .icon {\n opacity: 1;\n }\n .doc-menu-divider {\n height: 1px; background: var(--border); margin: 16px 0;\n }\n \n .doc-content {\n background: var(--white); border: 1px solid var(--border);\n border-radius: var(--radius-md); padding: 40px;\n }\n \n .doc-section {\n margin-bottom: 60px;\n }\n .doc-section:last-child { margin-bottom: 0; }\n \n .doc-section h2 .icon {\n width: 32px;\n height: 32px;\n margin-right: 12px;\n }\n \n .doc-code {\n background: var(--dark); color: #E5E7EB; padding: 20px;\n border-radius: var(--radius-sm); font-family: 'Courier New', monospace;\n font-size: 0.9rem; overflow-x: auto; margin: 20px 0;\n }\n \n .doc-table {\n width: 100%; border-collapse: collapse; margin: 20px 0;\n }\n .doc-table th {\n text-align: left; padding: 12px; background: var(--primary-soft);\n font-weight: 600; border-bottom: 2px solid var(--border);\n }\n .doc-table td {\n padding: 12px; border-bottom: 1px solid var(--border);\n }\n \n .doc-note {\n background: var(--primary-soft); padding: 20px;\n border-left: 4px solid var(--primary); border-radius: var(--radius-sm);\n margin: 20px 0;\n }\n \n @media (max-width: 1024px) {\n .doc-layout { grid-template-columns: 1fr; }\n .doc-sidebar { position: relative; top: 0; margin-bottom: 30px; }\n }\n \n \/* Cards de SDK *\/\n .sdk-grid {\n display: grid; grid-template-columns: repeat(3, 1fr); gap: 24px;\n margin: 30px 0;\n }\n .sdk-card {\n background: var(--white); padding: 24px; border-radius: var(--radius-md);\n border: 1px solid var(--border); text-align: center;\n }\n .sdk-icon {\n margin-bottom: 16px;\n }\n \n @media (max-width: 768px) { .sdk-grid { grid-template-columns: 1fr; } }\n \n footer { background: var(--dark); color: var(--white); padding: 60px 0 30px; }\n .footer-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 40px; margin-bottom: 40px; }\n .footer-col h4 { color: var(--white); font-weight: 500; font-size: 1rem; margin-bottom: 20px; }\n .footer-col a { color: var(--gray-light); text-decoration: none; display: block; margin-bottom: 10px; font-size: 0.9rem; }\n .footer-col a:hover { color: var(--white); }\n .copyright { text-align: center; padding-top: 30px; border-top: 1px solid rgba(255,255,255,0.1); color: var(--gray-light); }\n \n @media (max-width: 1024px) { .footer-grid { grid-template-columns: repeat(2, 1fr); } }\n @media (max-width: 640px) { .footer-grid { grid-template-columns: 1fr; } }\n <\/style>\n<\/head>\n<body>\n <header class=\"header\">\n <div class=\"container\">\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\" class=\"logo\">REINAR<\/a>\n <nav class=\"nav\">\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\">CRM Reinar<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/sobre-nos\">Sobre n\u00f3s<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/carreiras\">Carreiras<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/funcionalidades\">Funcionalidades<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/precos\">Pre\u00e7os<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/cases\">Cases<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/central-ajuda\" class=\"active\">Suporte<\/a>\n <\/nav>\n <\/div>\n <\/header>\n\n <section class=\"hero\">\n <div class=\"container\">\n <h1>Documenta\u00e7\u00e3o <i>do CRM Reinar<\/i><\/h1>\n <p class=\"text-large\">Tudo que voc\u00ea precisa saber para usar todas as funcionalidades da plataforma. Guias, refer\u00eancias e exemplos pr\u00e1ticos.<\/p>\n <\/div>\n <\/section>\n\n <section class=\"section\">\n <div class=\"container\">\n <div class=\"doc-layout\">\n \n <div class=\"doc-sidebar\">\n <ul class=\"doc-menu\">\n <li class=\"doc-menu-item\">\n <a href=\"#primeiros-passos\" class=\"active\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M12 2v4M12 18v4M4.93 4.93l2.83 2.83M16.24 16.24l2.83 2.83M2 12h4M18 12h4M4.93 19.07l2.83-2.83M16.24 7.76l2.83-2.83\"\/>\n <circle cx=\"12\" cy=\"12\" r=\"3\"\/>\n <\/svg>\n Primeiros Passos\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#leads-contatos\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M20 21v-2a4 4 0 0 0-4-4H8a4 4 0 0 0-4 4v2\"\/>\n <circle cx=\"12\" cy=\"7\" r=\"4\"\/>\n <\/svg>\n Leads e Contatos\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#funil-vendas\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M3 3v18h18\"\/>\n <path d=\"M18 17V9\"\/>\n <path d=\"M12 17V5\"\/>\n <path d=\"M6 17v-3\"\/>\n <\/svg>\n Funil de Vendas\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#automacao\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/>\n <path d=\"M9 8h6\"\/>\n <path d=\"M9 12h6\"\/>\n <path d=\"M9 16h4\"\/>\n <\/svg>\n Automa\u00e7\u00e3o e Bots\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#omnichannel\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M21 11.5a8.38 8.38 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.38 8.38 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.38 8.38 0 0 1 3.8-.9h.5a8.48 8.48 0 0 1 8 8v.5z\"\/>\n <\/svg>\n Omnichannel\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#metricas\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M21 12a9 9 0 0 1-9 9m9-9a9 9 0 0 0-9-9m9 9h-4m-7 9A9 9 0 0 1 3 12m9 9v-4M3 12a9 9 0 0 1 9-9m-9 9h4m7-9a9 9 0 0 1 9 9\"\/>\n <\/svg>\n M\u00e9tricas e Relat\u00f3rios\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#campanhas\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M22 4.92v11.16a2 2 0 0 1-2.02 2H4.02A2 2 0 0 1 2 16.08V4.92\"\/>\n <path d=\"M22 4.92 12 13 2 4.92\"\/>\n <\/svg>\n Gest\u00e3o de Campanhas\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#integracoes\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <circle cx=\"12\" cy=\"12\" r=\"3\"\/>\n <path d=\"M19.4 15a1.65 1.65 0 0 0 .33-1.82 1.65 1.65 0 0 0-1.51-1H5.78a1.65 1.65 0 0 0-1.51 1 1.65 1.65 0 0 0 .33 1.82l.07.08A10 10 0 0 0 12 17.66a10 10 0 0 0 6.18-2.33l.07-.08z\"\/>\n <path d=\"M4.6 9a1.65 1.65 0 0 0-.33 1.82c.26.61.82 1 1.51 1h12.44c.69 0 1.25-.39 1.51-1a1.65 1.65 0 0 0-.33-1.82l-.07-.08A10 10 0 0 0 12 6.34a10 10 0 0 0-6.18 2.33l-.07.08z\"\/>\n <\/svg>\n Integra\u00e7\u00f5es\n <\/a>\n <\/li>\n <li class=\"doc-menu-divider\"><\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#sdk\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/>\n <path d=\"m9 9 6 6\"\/>\n <path d=\"M15 9l-6 6\"\/>\n <\/svg>\n SDKs e Bibliotecas\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#api\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M4 4v16h16\"\/>\n <path d=\"m8 16 4-4-4-4\"\/>\n <path d=\"M12 12h8\"\/>\n <\/svg>\n API Reference\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#faq\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <circle cx=\"12\" cy=\"12\" r=\"10\"\/>\n <path d=\"M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3\"\/>\n <line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"\/>\n <\/svg>\n Perguntas Frequentes\n <\/a>\n <\/li>\n <\/ul>\n <\/div>\n \n \n <div class=\"doc-content\">\n \n <div id=\"primeiros-passos\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M12 2v4M12 18v4M4.93 4.93l2.83 2.83M16.24 16.24l2.83 2.83M2 12h4M18 12h4M4.93 19.07l2.83-2.83M16.24 7.76l2.83-2.83\"\/>\n <circle cx=\"12\" cy=\"12\" r=\"3\"\/>\n <\/svg>\n Primeiros Passos\n <\/h2>\n <p>Bem-vindo ao CRM Reinar! Este guia vai ajud\u00e1-lo a configurar sua conta e come\u00e7ar a usar as principais funcionalidades em poucos minutos.<\/p>\n \n <h3>Criando sua conta<\/h3>\n <p>Acesse <a href=\"https:\/\/portal.reinarmarketing.com.br\" target=\"_blank\" style=\"color: var(--primary);\">portal.reinarmarketing.com.br<\/a> e clique em “Criar conta”. Voc\u00ea precisar\u00e1 informar:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li>Nome da empresa<\/li>\n <li>E-mail corporativo<\/li>\n <li>Telefone para contato<\/li>\n <li>Segmento de atua\u00e7\u00e3o<\/li>\n <\/ul>\n \n <div class=\"doc-note\">\n <strong>Dica:<\/strong> Use um e-mail corporativo para facilitar a integra\u00e7\u00e3o com sua equipe. Voc\u00ea poder\u00e1 adicionar mais usu\u00e1rios depois.\n <\/div>\n \n <h3>Configurando sua equipe<\/h3>\n <p>No menu “Configura\u00e7\u00f5es > Equipe”, voc\u00ea pode adicionar novos usu\u00e1rios e definir permiss\u00f5es espec\u00edficas para cada um:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li><strong>Administrador:<\/strong> Acesso total \u00e0 plataforma<\/li>\n <li><strong>Vendedor:<\/strong> Acesso a leads, funil e atendimento<\/li>\n <li><strong>Analista:<\/strong> Acesso a relat\u00f3rios e m\u00e9tricas<\/li>\n <li><strong>Marketing:<\/strong> Acesso a campanhas e automa\u00e7\u00f5es<\/li>\n <\/ul>\n <\/div>\n \n \n <div id=\"leads-contatos\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M20 21v-2a4 4 0 0 0-4-4H8a4 4 0 0 0-4 4v2\"\/>\n <circle cx=\"12\" cy=\"7\" r=\"4\"\/>\n <\/svg>\n Leads e Contatos\n <\/h2>\n <p>O CRM Reinar centraliza todos os seus contatos em um \u00fanico lugar, com hist\u00f3rico completo de intera\u00e7\u00f5es e enriquecimento autom\u00e1tico de perfil.<\/p>\n \n <h3>Importando leads<\/h3>\n <p>Voc\u00ea pode importar leads de diversas fontes:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li><strong>CSV:<\/strong> Importa\u00e7\u00e3o em massa via planilha<\/li>\n <li><strong>Formul\u00e1rios:<\/strong> Capture leads do seu site automaticamente<\/li>\n <li><strong>WhatsApp:<\/strong> Contatos que iniciam conversa j\u00e1 entram no CRM<\/li>\n <li><strong>Integra\u00e7\u00f5es:<\/strong> Meta Ads, Google Ads, RD Station<\/li>\n <\/ul>\n \n <div class=\"doc-code\">\n # Exemplo de estrutura CSV para importa\u00e7\u00e3o<br>\n nome,email,telefone,origem,interesse<br>\n “Jo\u00e3o Silva”,”joao@email.com”,”(47)99999-9999″,”site”,”or\u00e7amento”\n <\/div>\n \n <h3>Qualifica\u00e7\u00e3o autom\u00e1tica<\/h3>\n <p>Configure regras para qualificar leads automaticamente com base em:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li>Origem do lead (site, an\u00fancio, indica\u00e7\u00e3o)<\/li>\n <li>Interesse demonstrado (p\u00e1ginas visitadas, tempo de navega\u00e7\u00e3o)<\/li>\n <li>Intera\u00e7\u00f5es no WhatsApp (respostas a perguntas-chave)<\/li>\n <li>Perfil do contato (cargo, empresa, segmento)<\/li>\n <\/ul>\n <\/div>\n \n \n <div id=\"funil-vendas\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M3 3v18h18\"\/>\n <path d=\"M18 17V9\"\/>\n <path d=\"M12 17V5\"\/>\n <path d=\"M6 17v-3\"\/>\n <\/svg>\n Funil de Vendas\n <\/h2>\n <p>O funil de vendas do CRM Reinar \u00e9 totalmente personaliz\u00e1vel para se adaptar ao seu processo comercial.<\/p>\n \n <h3>Criando etapas do funil<\/h3>\n <p>Acesse “Funil > Configura\u00e7\u00f5es” e defina as etapas do seu processo:<\/p>\n \n <table class=\"doc-table\">\n <tr>\n <th>Etapa<\/th>\n <th>Descri\u00e7\u00e3o<\/th>\n <th>Probabilidade<\/th>\n <\/tr>\n <tr>\n <td>Lead<\/td>\n <td>Primeiro contato, ainda n\u00e3o qualificado<\/td>\n <td>10%<\/td>\n <\/tr>\n <tr>\n <td>Qualificado<\/td>\n <td>Lead com interesse confirmado<\/td>\n <td>30%<\/td>\n <\/tr>\n <tr>\n <td>Proposta<\/td>\n <td>Or\u00e7amento ou proposta enviada<\/td>\n <td>60%<\/td>\n <\/tr>\n <tr>\n <td>Negocia\u00e7\u00e3o<\/td>\n <td>Em negocia\u00e7\u00e3o ativa<\/td>\n <td>80%<\/td>\n <\/tr>\n <tr>\n <td>Fechado<\/td>\n <td>Venda conclu\u00edda<\/td>\n <td>100%<\/td>\n <\/tr>\n <\/table>\n \n <h3>Movimenta\u00e7\u00e3o autom\u00e1tica<\/h3>\n <p>Configure gatilhos para mover leads automaticamente entre etapas:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li>Lead responde mensagem \u2192 Move para “Qualificado”<\/li>\n <li>Lead solicita or\u00e7amento \u2192 Move para “Proposta”<\/li>\n <li>7 dias sem intera\u00e7\u00e3o \u2192 Move para “Nutri\u00e7\u00e3o”<\/li>\n <\/ul>\n <\/div>\n \n \n <div id=\"automacao\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/>\n <path d=\"M9 8h6\"\/>\n <path d=\"M9 12h6\"\/>\n <path d=\"M9 16h4\"\/>\n <\/svg>\n Automa\u00e7\u00e3o e Bots\n <\/h2>\n <p>Crie fluxos automatizados para qualificar leads, fazer follow-up e nutrir contatos sem trabalho manual.<\/p>\n \n <h3>Criando um bot para WhatsApp<\/h3>\n <p>No menu “Automa\u00e7\u00e3o > Bots”, clique em “Novo Bot” e defina:<\/p>\n <ol style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li><strong>Nome do bot:<\/strong> Identifica\u00e7\u00e3o interna<\/li>\n <li><strong>Mensagem inicial:<\/strong> Primeira intera\u00e7\u00e3o com o lead<\/li>\n <li><strong>Perguntas de qualifica\u00e7\u00e3o:<\/strong> At\u00e9 5 perguntas com respostas m\u00faltipla escolha<\/li>\n <li><strong>Encaminhamento:<\/strong> Para qual vendedor ou equipe enviar<\/li>\n <li><strong>Etiquetas:<\/strong> Tags para classificar o lead<\/li>\n <\/ol>\n \n <div class=\"doc-note\">\n <strong>Exemplo pr\u00e1tico:<\/strong> Bot pergunta “Qual servi\u00e7o voc\u00ea procura?” \u2192 Respostas: “Consultoria”, “Or\u00e7amento”, “Suporte”. Dependendo da resposta, o lead \u00e9 direcionado para vendedores diferentes.\n <\/div>\n \n <h3>Sequ\u00eancias de follow-up<\/h3>\n <p>Crie sequ\u00eancias autom\u00e1ticas de mensagens baseadas em:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li>Tempo sem intera\u00e7\u00e3o (3 dias, 7 dias, 15 dias)<\/li>\n <li>Etapa do funil (leads frios, negocia\u00e7\u00e3o parada)<\/li>\n <li>Comportamento (abriu e-mail, clicou em link)<\/li>\n <\/ul>\n <\/div>\n \n \n <div id=\"omnichannel\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M21 11.5a8.38 8.38 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.38 8.38 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.38 8.38 0 0 1 3.8-.9h.5a8.48 8.48 0 0 1 8 8v.5z\"\/>\n <\/svg>\n Omnichannel\n <\/h2>\n <p>Centralize todos os canais de atendimento em um \u00fanico lugar: WhatsApp, e-mail, Messenger, Instagram, Telegram e telefone.<\/p>\n \n <h3>Conectando canais<\/h3>\n <table class=\"doc-table\">\n <tr>\n <th>Canal<\/th>\n <th>Como conectar<\/th>\n <th>Funcionalidades<\/th>\n <\/tr>\n <tr>\n <td>WhatsApp<\/td>\n <td>Escaneie QR code<\/td>\n <td>Mensagens, m\u00eddia, bots<\/td>\n <\/tr>\n <tr>\n <td>E-mail<\/td>\n <td>Configurar SMTP<\/td>\n <td>Disparos, templates, tracking<\/td>\n <\/tr>\n <tr>\n <td>Messenger<\/td>\n <td>Conectar p\u00e1gina<\/td>\n <td>Atendimento, respostas r\u00e1pidas<\/td>\n <\/tr>\n <tr>\n <td>Instagram<\/td>\n <td>Conectar conta comercial<\/td>\n <td>DMs, coment\u00e1rios<\/td>\n <\/tr>\n <\/table>\n \n <h3>Atendimento simult\u00e2neo<\/h3>\n <p>M\u00faltiplos atendentes podem atender conversas simultaneamente. Configure:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li>Limite m\u00e1ximo de conversas por atendente<\/li>\n <li>Distribui\u00e7\u00e3o round-robin<\/li>\n <li>Transfer\u00eancia entre atendentes com hist\u00f3rico<\/li>\n <li>Respostas r\u00e1pidas e templates<\/li>\n <\/ul>\n <\/div>\n \n \n <div id=\"metricas\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M21 12a9 9 0 0 1-9 9m9-9a9 9 0 0 0-9-9m9 9h-4m-7 9A9 9 0 0 1 3 12m9 9v-4M3 12a9 9 0 0 1 9-9m-9 9h4m7-9a9 9 0 0 1 9 9\"\/>\n <\/svg>\n M\u00e9tricas e Relat\u00f3rios\n <\/h2>\n <p>Acompanhe em tempo real os principais indicadores do seu neg\u00f3cio.<\/p>\n \n <h3>Dashboard principal<\/h3>\n <p>O dashboard exibe:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li>Leads por fonte (site, WhatsApp, an\u00fancios)<\/li>\n <li>Taxa de convers\u00e3o por etapa do funil<\/li>\n <li>Tempo m\u00e9dio de resposta por atendente<\/li>\n <li>Receita prevista (forecast)<\/li>\n <li>ROI por campanha<\/li>\n <\/ul>\n \n <h3>Relat\u00f3rios personalizados<\/h3>\n <p>Crie relat\u00f3rios sob medida com:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li>Filtros por data, canal, vendedor, campanha<\/li>\n <li>Exporta\u00e7\u00e3o em PDF, Excel, CSV<\/li>\n <li>Agendamento autom\u00e1tico por e-mail<\/li>\n <li>Compartilhamento com stakeholders<\/li>\n <\/ul>\n <\/div>\n \n \n <div id=\"campanhas\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M22 4.92v11.16a2 2 0 0 1-2.02 2H4.02A2 2 0 0 1 2 16.08V4.92\"\/>\n <path d=\"M22 4.92 12 13 2 4.92\"\/>\n <\/svg>\n Gest\u00e3o de Campanhas\n <\/h2>\n <p>Crie, gerencie e analise campanhas de marketing multicanal diretamente no CRM.<\/p>\n \n <h3>Tipos de campanha<\/h3>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li><strong>E-mail marketing:<\/strong> Disparos segmentados com templates personaliz\u00e1veis<\/li>\n <li><strong>WhatsApp Broadcast:<\/strong> Envio em massa com lista de espera para evitar bloqueios<\/li>\n <li><strong>SMS:<\/strong> Disparos r\u00e1pidos para leads quentes<\/li>\n <li><strong>Sequ\u00eancias automatizadas:<\/strong> Fluxos de nutri\u00e7\u00e3o com m\u00faltiplos toques<\/li>\n <\/ul>\n <\/div>\n \n \n <div id=\"integracoes\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <circle cx=\"12\" cy=\"12\" r=\"3\"\/>\n <path d=\"M19.4 15a1.65 1.65 0 0 0 .33-1.82 1.65 1.65 0 0 0-1.51-1H5.78a1.65 1.65 0 0 0-1.51 1 1.65 1.65 0 0 0 .33 1.82l.07.08A10 10 0 0 0 12 17.66a10 10 0 0 0 6.18-2.33l.07-.08z\"\/>\n <path d=\"M4.6 9a1.65 1.65 0 0 0-.33 1.82c.26.61.82 1 1.51 1h12.44c.69 0 1.25-.39 1.51-1a1.65 1.65 0 0 0-.33-1.82l-.07-.08A10 10 0 0 0 12 6.34a10 10 0 0 0-6.18 2.33l-.07.08z\"\/>\n <\/svg>\n Integra\u00e7\u00f5es\n <\/h2>\n <p>O CRM Reinar se integra com as principais ferramentas do mercado.<\/p>\n \n <table class=\"doc-table\">\n <tr>\n <th>Ferramenta<\/th>\n <th>Tipo de integra\u00e7\u00e3o<\/th>\n <th>Configura\u00e7\u00e3o<\/th>\n <\/tr>\n <tr>\n <td>WordPress\/WooCommerce<\/td>\n <td>Plugin oficial<\/td>\n <td>Instalar plugin, configurar chave API<\/td>\n <\/tr>\n <tr>\n <td>Shopify<\/td>\n <td>App na loja<\/td>\n <td>Conectar via OAuth<\/td>\n <\/tr>\n <tr>\n <td>Loja Integrada<\/td>\n <td>App<\/td>\n <td>Conectar via OAuth<\/td>\n <\/tr>\n <tr>\n <td>Shopfy<\/td>\n <td>App<\/td>\n <td>Conectar via OAuth<\/td>\n <\/tr>\n <\/table>\n <\/div>\n \n \n <div id=\"sdk\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/>\n <path d=\"m9 9 6 6\"\/>\n <path d=\"M15 9l-6 6\"\/>\n <\/svg>\n SDKs e Bibliotecas\n <\/h2>\n <p>Disponibilizamos SDKs oficiais para facilitar a integra\u00e7\u00e3o com o CRM Reinar.<\/p>\n \n <div class=\"sdk-grid\">\n <div class=\"sdk-card\">\n <div class=\"sdk-icon\">\n <svg width=\"48\" height=\"48\" viewBox=\"0 0 24 24\" fill=\"var(--primary)\" stroke=\"none\">\n <path d=\"M12 2L2 7l10 5 10-5-10-5zM2 17l10 5 10-5M2 12l10 5 10-5\"\/>\n <\/svg>\n <\/div>\n <h4>JavaScript<\/h4>\n <p style=\"font-size: 0.9rem;\">npm install reinar-sdk<\/p>\n <\/div>\n <div class=\"sdk-card\">\n <div class=\"sdk-icon\">\n <svg width=\"48\" height=\"48\" viewBox=\"0 0 24 24\" fill=\"var(--primary)\" stroke=\"none\">\n <ellipse cx=\"12\" cy=\"5\" rx=\"9\" ry=\"3\"\/>\n <path d=\"M3 12c0 1.66 4 3 9 3s9-1.34 9-3\"\/>\n <path d=\"M3 5v14c0 1.66 4 3 9 3s9-1.34 9-3V5\"\/>\n <\/svg>\n <\/div>\n <h4>PHP<\/h4>\n <p style=\"font-size: 0.9rem;\">composer require reinar\/sdk<\/p>\n <\/div>\n <div class=\"sdk-card\">\n <div class=\"sdk-icon\">\n <svg width=\"48\" height=\"48\" viewBox=\"0 0 24 24\" fill=\"var(--primary)\" stroke=\"none\">\n <path d=\"M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2z\"\/>\n <path d=\"M12 6v6l4 2\"\/>\n <\/svg>\n <\/div>\n <h4>Python<\/h4>\n <p style=\"font-size: 0.9rem;\">pip install reinar-sdk<\/p>\n <\/div>\n <\/div>\n \n <h3>Exemplo de uso (JavaScript)<\/h3>\n <div class=\"doc-code\">\n \/\/ Importar SDK<br>\n import Reinar from ‘reinar-sdk’;<br><br>\n \n \/\/ Inicializar cliente<br>\n const client = new Reinar({<br>\n apiKey: ‘sua_chave_aqui’<br>\n });<br><br>\n \n \/\/ Criar um lead<br>\n const lead = await client.leads.create({<br>\n name: ‘Jo\u00e3o Silva’,<br>\n email: ‘joao@email.com’,<br>\n phone: ‘(47)99999-9999’,<br>\n source: ‘site’<br>\n });\n <\/div>\n <\/div>\n \n \n <div id=\"api\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M4 4v16h16\"\/>\n <path d=\"m8 16 4-4-4-4\"\/>\n <path d=\"M12 12h8\"\/>\n <\/svg>\n API Reference\n <\/h2>\n <p>Nossa API RESTful permite integrar o CRM Reinar com qualquer sistema.<\/p>\n \n <h3>Autentica\u00e7\u00e3o<\/h3>\n <p>Todas as requisi\u00e7\u00f5es devem incluir sua chave de API no header:<\/p>\n <div class=\"doc-code\">\n Authorization: Bearer sua_chave_api<br>\n Content-Type: application\/json\n <\/div>\n \n <h3>Endpoints principais<\/h3>\n <table class=\"doc-table\">\n <tr>\n <th>M\u00e9todo<\/th>\n <th>Endpoint<\/th>\n <th>Descri\u00e7\u00e3o<\/th>\n <\/tr>\n <tr>\n <td>GET<\/td>\n <td>\/api\/v1\/leads<\/td>\n <td>Listar leads<\/td>\n <\/tr>\n <tr>\n <td>POST<\/td>\n <td>\/api\/v1\/leads<\/td>\n <td>Criar lead<\/td>\n <\/tr>\n <tr>\n <td>GET<\/td>\n <td>\/api\/v1\/leads\/{id}<\/td>\n <td>Detalhar lead<\/td>\n <\/tr>\n <tr>\n <td>PUT<\/td>\n <td>\/api\/v1\/leads\/{id}<\/td>\n <td>Atualizar lead<\/td>\n <\/tr>\n <tr>\n <td>DELETE<\/td>\n <td>\/api\/v1\/leads\/{id}<\/td>\n <td>Remover lead<\/td>\n <\/tr>\n <\/table>\n \n <h3>Exemplo de requisi\u00e7\u00e3o<\/h3>\n <div class=\"doc-code\">\n curl -X POST https:\/\/api.reinarmarketing.com.br\/api\/v1\/leads \\<br>\n -H “Authorization: Bearer sua_chave_api” \\<br>\n -H “Content-Type: application\/json” \\<br>\n -d ‘{“name”:”Jo\u00e3o”,”email”:”joao@email.com”}’\n <\/div>\n <\/div>\n \n \n <div id=\"faq\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <circle cx=\"12\" cy=\"12\" r=\"10\"\/>\n <path d=\"M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3\"\/>\n <line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"\/>\n <\/svg>\n Perguntas Frequentes\n <\/h2>\n \n <div style=\"margin-bottom: 30px;\">\n <h4>Preciso de conhecimento t\u00e9cnico para usar a API?<\/h4>\n <p>OS especialistas da Reinar fazem as integra\u00e7\u00f5es contratadas: REST, JSON ou SDKs.<\/p>\n <\/div>\n \n <div style=\"margin-bottom: 30px;\">\n <h4>Qual o limite de requisi\u00e7\u00f5es da API?<\/h4>\n <p>Planos Professional: 100 requisi\u00e7\u00f5es\/minuto. Enterprise: 500 requisi\u00e7\u00f5es\/minuto. Custom: sob consulta.<\/p>\n <\/div>\n \n <div style=\"margin-bottom: 30px;\">\n <h4>Como obtenho minha chave de API?<\/h4>\n <p>No CRM as “Configura\u00e7\u00f5es > Integra\u00e7\u00f5es > s\u00e3o realizadas pelo time de especialistas.<\/p>\n <\/div>\n \n <div style=\"margin-bottom: 30px;\">\n <h4>Oferecem webhooks?<\/h4>\n <p>Sim, voc\u00ea pode configurar webhooks para receber notifica\u00e7\u00f5es em tempo real sobre novos leads, mudan\u00e7as de status e muito mais de acordo com plano contratado.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n \n <section class=\"section-alt\">\n <div class=\"container\">\n <div style=\"text-align: center; max-width: 600px; margin: 0 auto;\">\n <h2>Solicite a sua <i> implementa\u00e7\u00e3o<\/i><\/h2>\n <p>Nossa equipe de suporte t\u00e9cnico est\u00e1 pronta para auxiliar com integra\u00e7\u00f5es, SDKs e qualquer d\u00favida t\u00e9cnica.<\/p>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/central-ajuda\" class=\"btn\" style=\"margin-top: 20px;\">Contatar equipe t\u00e9cnica<\/a>\n <\/div>\n <\/div>\n <\/section>\n\n <footer>\n <div class=\"container\">\n <div class=\"footer-grid\">\n <div class=\"footer-col\">\n <h4>CRM Reinar<\/h4>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/sobre-nos\">Sobre n\u00f3s<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/carreiras\">Carreiras<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/category\/marketing\/\">Blog<\/a>\n <\/div>\n <div class=\"footer-col\">\n <h4>Produto<\/h4>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/funcionalidades\">Funcionalidades<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/precos\">Pre\u00e7os<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/cases\">Cases<\/a>\n <\/div>\n <div class=\"footer-col\">\n <h4>Suporte<\/h4>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/central-ajuda\">Central de ajuda<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/documentacao\">Documenta\u00e7\u00e3o<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/central-ajuda\/\">Status<\/a>\n <\/div>\n <div class=\"footer-col\">\n <h4>Contato<\/h4>\n <a href=\"mailto:contato@reinarmarketing.com.br\">contato@reinarmarketing.com.br<\/a>\n <a href=\"tel:+5547997226971\">(47) 99722-6971<\/a>\n <\/div>\n <\/div>\n <div class=\"copyright\">\n \u00a9 2024 Reinar Marketing. Todos os direitos reservados.\n <\/div>\n <\/div>\n <\/footer>\n<\/body>\n<\/html>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Documenta\u00e7\u00e3o | CRM Reinar REINAR CRM Reinar Sobre n\u00f3s Carreiras Funcionalidades Pre\u00e7os Cases Suporte Documenta\u00e7\u00e3o do CRM Reinar Tudo que voc\u00ea precisa saber para usar todas as funcionalidades da plataforma. Guias, refer\u00eancias e exemplos pr\u00e1ticos. Primeiros Passos Leads e Contatos Funil de Vendas Automa\u00e7\u00e3o e Bots Omnichannel M\u00e9tricas e Relat\u00f3rios Gest\u00e3o de Campanhas Integra\u00e7\u00f5es SDKs […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-page-builder-no-header-footer.php","meta":{"footnotes":""},"class_list":["post-1913","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>Documenta\u00e7\u00e3o - Reinar Marketing<\/title>\n<meta name=\"description\" content=\"Reinar Marketing\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/reinarmarketing.com.br\/mkt\/documentacao\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Documenta\u00e7\u00e3o - Reinar Marketing\" \/>\n<meta property=\"og:description\" content=\"Reinar Marketing\" \/>\n<meta property=\"og:url\" content=\"https:\/\/reinarmarketing.com.br\/mkt\/documentacao\/\" \/>\n<meta property=\"og:site_name\" content=\"Reinar Marketing\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Reinar-Marketing\/100083967930378\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-14T18:44:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/reinarmarketing.com.br\/mkt\/wp-content\/uploads\/2024\/07\/Captura-de-tela-2024-03-23-153633.png\" \/>\n\t<meta property=\"og:image:width\" content=\"704\" \/>\n\t<meta property=\"og:image:height\" content=\"278\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/reinarmarketing.com.br\\\/mkt\\\/documentacao\\\/\",\"url\":\"https:\\\/\\\/reinarmarketing.com.br\\\/mkt\\\/documentacao\\\/\",\"name\":\"Documenta\u00e7\u00e3o - 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{"id":1913,"date":"2026-02-21T19:45:38","date_gmt":"2026-02-21T19:45:38","guid":{"rendered":"https:\/\/reinarmarketing.com.br\/mkt\/?page_id=1913"},"modified":"2026-04-14T18:44:49","modified_gmt":"2026-04-14T18:44:49","slug":"documentacao","status":"publish","type":"page","link":"https:\/\/reinarmarketing.com.br\/mkt\/documentacao\/","title":{"rendered":"Documenta\u00e7\u00e3o"},"content":{"rendered":"\n\n\n\n \n \n Documenta\u00e7\u00e3o | CRM Reinar<\/title>\n <meta name=\"description\" content=\"Documenta\u00e7\u00e3o completa do CRM Reinar para usu\u00e1rios finais. 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color: #E5E7EB; padding: 20px;\n border-radius: var(--radius-sm); font-family: 'Courier New', monospace;\n font-size: 0.9rem; overflow-x: auto; margin: 20px 0;\n }\n \n .doc-table {\n width: 100%; border-collapse: collapse; margin: 20px 0;\n }\n .doc-table th {\n text-align: left; padding: 12px; background: var(--primary-soft);\n font-weight: 600; border-bottom: 2px solid var(--border);\n }\n .doc-table td {\n padding: 12px; border-bottom: 1px solid var(--border);\n }\n \n .doc-note {\n background: var(--primary-soft); padding: 20px;\n border-left: 4px solid var(--primary); border-radius: var(--radius-sm);\n margin: 20px 0;\n }\n \n @media (max-width: 1024px) {\n .doc-layout { grid-template-columns: 1fr; }\n .doc-sidebar { position: relative; top: 0; margin-bottom: 30px; }\n }\n \n \/* Cards de SDK *\/\n .sdk-grid {\n display: grid; grid-template-columns: repeat(3, 1fr); gap: 24px;\n margin: 30px 0;\n }\n .sdk-card {\n background: var(--white); padding: 24px; border-radius: var(--radius-md);\n border: 1px solid var(--border); text-align: center;\n }\n .sdk-icon {\n margin-bottom: 16px;\n }\n \n @media (max-width: 768px) { .sdk-grid { grid-template-columns: 1fr; } }\n \n footer { background: var(--dark); color: var(--white); padding: 60px 0 30px; }\n .footer-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 40px; margin-bottom: 40px; }\n .footer-col h4 { color: var(--white); font-weight: 500; font-size: 1rem; margin-bottom: 20px; }\n .footer-col a { color: var(--gray-light); text-decoration: none; display: block; margin-bottom: 10px; font-size: 0.9rem; }\n .footer-col a:hover { color: var(--white); }\n .copyright { text-align: center; padding-top: 30px; border-top: 1px solid rgba(255,255,255,0.1); color: var(--gray-light); }\n \n @media (max-width: 1024px) { .footer-grid { grid-template-columns: repeat(2, 1fr); } }\n @media (max-width: 640px) { .footer-grid { grid-template-columns: 1fr; } }\n <\/style>\n<\/head>\n<body>\n <header class=\"header\">\n <div class=\"container\">\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\" class=\"logo\">REINAR<\/a>\n <nav class=\"nav\">\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\">CRM Reinar<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/sobre-nos\">Sobre n\u00f3s<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/carreiras\">Carreiras<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/funcionalidades\">Funcionalidades<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/precos\">Pre\u00e7os<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/cases\">Cases<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/central-ajuda\" class=\"active\">Suporte<\/a>\n <\/nav>\n <\/div>\n <\/header>\n\n <section class=\"hero\">\n <div class=\"container\">\n <h1>Documenta\u00e7\u00e3o <i>do CRM Reinar<\/i><\/h1>\n <p class=\"text-large\">Tudo que voc\u00ea precisa saber para usar todas as funcionalidades da plataforma. Guias, refer\u00eancias e exemplos pr\u00e1ticos.<\/p>\n <\/div>\n <\/section>\n\n <section class=\"section\">\n <div class=\"container\">\n <div class=\"doc-layout\">\n \n <div class=\"doc-sidebar\">\n <ul class=\"doc-menu\">\n <li class=\"doc-menu-item\">\n <a href=\"#primeiros-passos\" class=\"active\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M12 2v4M12 18v4M4.93 4.93l2.83 2.83M16.24 16.24l2.83 2.83M2 12h4M18 12h4M4.93 19.07l2.83-2.83M16.24 7.76l2.83-2.83\"\/>\n <circle cx=\"12\" cy=\"12\" r=\"3\"\/>\n <\/svg>\n Primeiros Passos\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#leads-contatos\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M20 21v-2a4 4 0 0 0-4-4H8a4 4 0 0 0-4 4v2\"\/>\n <circle cx=\"12\" cy=\"7\" r=\"4\"\/>\n <\/svg>\n Leads e Contatos\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#funil-vendas\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M3 3v18h18\"\/>\n <path d=\"M18 17V9\"\/>\n <path d=\"M12 17V5\"\/>\n <path d=\"M6 17v-3\"\/>\n <\/svg>\n Funil de Vendas\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#automacao\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/>\n <path d=\"M9 8h6\"\/>\n <path d=\"M9 12h6\"\/>\n <path d=\"M9 16h4\"\/>\n <\/svg>\n Automa\u00e7\u00e3o e Bots\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#omnichannel\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M21 11.5a8.38 8.38 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.38 8.38 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.38 8.38 0 0 1 3.8-.9h.5a8.48 8.48 0 0 1 8 8v.5z\"\/>\n <\/svg>\n Omnichannel\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#metricas\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M21 12a9 9 0 0 1-9 9m9-9a9 9 0 0 0-9-9m9 9h-4m-7 9A9 9 0 0 1 3 12m9 9v-4M3 12a9 9 0 0 1 9-9m-9 9h4m7-9a9 9 0 0 1 9 9\"\/>\n <\/svg>\n M\u00e9tricas e Relat\u00f3rios\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#campanhas\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M22 4.92v11.16a2 2 0 0 1-2.02 2H4.02A2 2 0 0 1 2 16.08V4.92\"\/>\n <path d=\"M22 4.92 12 13 2 4.92\"\/>\n <\/svg>\n Gest\u00e3o de Campanhas\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#integracoes\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <circle cx=\"12\" cy=\"12\" r=\"3\"\/>\n <path d=\"M19.4 15a1.65 1.65 0 0 0 .33-1.82 1.65 1.65 0 0 0-1.51-1H5.78a1.65 1.65 0 0 0-1.51 1 1.65 1.65 0 0 0 .33 1.82l.07.08A10 10 0 0 0 12 17.66a10 10 0 0 0 6.18-2.33l.07-.08z\"\/>\n <path d=\"M4.6 9a1.65 1.65 0 0 0-.33 1.82c.26.61.82 1 1.51 1h12.44c.69 0 1.25-.39 1.51-1a1.65 1.65 0 0 0-.33-1.82l-.07-.08A10 10 0 0 0 12 6.34a10 10 0 0 0-6.18 2.33l-.07.08z\"\/>\n <\/svg>\n Integra\u00e7\u00f5es\n <\/a>\n <\/li>\n <li class=\"doc-menu-divider\"><\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#sdk\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/>\n <path d=\"m9 9 6 6\"\/>\n <path d=\"M15 9l-6 6\"\/>\n <\/svg>\n SDKs e Bibliotecas\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#api\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M4 4v16h16\"\/>\n <path d=\"m8 16 4-4-4-4\"\/>\n <path d=\"M12 12h8\"\/>\n <\/svg>\n API Reference\n <\/a>\n <\/li>\n <li class=\"doc-menu-item\">\n <a href=\"#faq\">\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <circle cx=\"12\" cy=\"12\" r=\"10\"\/>\n <path d=\"M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3\"\/>\n <line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"\/>\n <\/svg>\n Perguntas Frequentes\n <\/a>\n <\/li>\n <\/ul>\n <\/div>\n \n \n <div class=\"doc-content\">\n \n <div id=\"primeiros-passos\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M12 2v4M12 18v4M4.93 4.93l2.83 2.83M16.24 16.24l2.83 2.83M2 12h4M18 12h4M4.93 19.07l2.83-2.83M16.24 7.76l2.83-2.83\"\/>\n <circle cx=\"12\" cy=\"12\" r=\"3\"\/>\n <\/svg>\n Primeiros Passos\n <\/h2>\n <p>Bem-vindo ao CRM Reinar! Este guia vai ajud\u00e1-lo a configurar sua conta e come\u00e7ar a usar as principais funcionalidades em poucos minutos.<\/p>\n \n <h3>Criando sua conta<\/h3>\n <p>Acesse <a href=\"https:\/\/portal.reinarmarketing.com.br\" target=\"_blank\" style=\"color: var(--primary);\">portal.reinarmarketing.com.br<\/a> e clique em “Criar conta”. Voc\u00ea precisar\u00e1 informar:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li>Nome da empresa<\/li>\n <li>E-mail corporativo<\/li>\n <li>Telefone para contato<\/li>\n <li>Segmento de atua\u00e7\u00e3o<\/li>\n <\/ul>\n \n <div class=\"doc-note\">\n <strong>Dica:<\/strong> Use um e-mail corporativo para facilitar a integra\u00e7\u00e3o com sua equipe. Voc\u00ea poder\u00e1 adicionar mais usu\u00e1rios depois.\n <\/div>\n \n <h3>Configurando sua equipe<\/h3>\n <p>No menu “Configura\u00e7\u00f5es > Equipe”, voc\u00ea pode adicionar novos usu\u00e1rios e definir permiss\u00f5es espec\u00edficas para cada um:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li><strong>Administrador:<\/strong> Acesso total \u00e0 plataforma<\/li>\n <li><strong>Vendedor:<\/strong> Acesso a leads, funil e atendimento<\/li>\n <li><strong>Analista:<\/strong> Acesso a relat\u00f3rios e m\u00e9tricas<\/li>\n <li><strong>Marketing:<\/strong> Acesso a campanhas e automa\u00e7\u00f5es<\/li>\n <\/ul>\n <\/div>\n \n \n <div id=\"leads-contatos\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M20 21v-2a4 4 0 0 0-4-4H8a4 4 0 0 0-4 4v2\"\/>\n <circle cx=\"12\" cy=\"7\" r=\"4\"\/>\n <\/svg>\n Leads e Contatos\n <\/h2>\n <p>O CRM Reinar centraliza todos os seus contatos em um \u00fanico lugar, com hist\u00f3rico completo de intera\u00e7\u00f5es e enriquecimento autom\u00e1tico de perfil.<\/p>\n \n <h3>Importando leads<\/h3>\n <p>Voc\u00ea pode importar leads de diversas fontes:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li><strong>CSV:<\/strong> Importa\u00e7\u00e3o em massa via planilha<\/li>\n <li><strong>Formul\u00e1rios:<\/strong> Capture leads do seu site automaticamente<\/li>\n <li><strong>WhatsApp:<\/strong> Contatos que iniciam conversa j\u00e1 entram no CRM<\/li>\n <li><strong>Integra\u00e7\u00f5es:<\/strong> Meta Ads, Google Ads, RD Station<\/li>\n <\/ul>\n \n <div class=\"doc-code\">\n # Exemplo de estrutura CSV para importa\u00e7\u00e3o<br>\n nome,email,telefone,origem,interesse<br>\n “Jo\u00e3o Silva”,”joao@email.com”,”(47)99999-9999″,”site”,”or\u00e7amento”\n <\/div>\n \n <h3>Qualifica\u00e7\u00e3o autom\u00e1tica<\/h3>\n <p>Configure regras para qualificar leads automaticamente com base em:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li>Origem do lead (site, an\u00fancio, indica\u00e7\u00e3o)<\/li>\n <li>Interesse demonstrado (p\u00e1ginas visitadas, tempo de navega\u00e7\u00e3o)<\/li>\n <li>Intera\u00e7\u00f5es no WhatsApp (respostas a perguntas-chave)<\/li>\n <li>Perfil do contato (cargo, empresa, segmento)<\/li>\n <\/ul>\n <\/div>\n \n \n <div id=\"funil-vendas\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M3 3v18h18\"\/>\n <path d=\"M18 17V9\"\/>\n <path d=\"M12 17V5\"\/>\n <path d=\"M6 17v-3\"\/>\n <\/svg>\n Funil de Vendas\n <\/h2>\n <p>O funil de vendas do CRM Reinar \u00e9 totalmente personaliz\u00e1vel para se adaptar ao seu processo comercial.<\/p>\n \n <h3>Criando etapas do funil<\/h3>\n <p>Acesse “Funil > Configura\u00e7\u00f5es” e defina as etapas do seu processo:<\/p>\n \n <table class=\"doc-table\">\n <tr>\n <th>Etapa<\/th>\n <th>Descri\u00e7\u00e3o<\/th>\n <th>Probabilidade<\/th>\n <\/tr>\n <tr>\n <td>Lead<\/td>\n <td>Primeiro contato, ainda n\u00e3o qualificado<\/td>\n <td>10%<\/td>\n <\/tr>\n <tr>\n <td>Qualificado<\/td>\n <td>Lead com interesse confirmado<\/td>\n <td>30%<\/td>\n <\/tr>\n <tr>\n <td>Proposta<\/td>\n <td>Or\u00e7amento ou proposta enviada<\/td>\n <td>60%<\/td>\n <\/tr>\n <tr>\n <td>Negocia\u00e7\u00e3o<\/td>\n <td>Em negocia\u00e7\u00e3o ativa<\/td>\n <td>80%<\/td>\n <\/tr>\n <tr>\n <td>Fechado<\/td>\n <td>Venda conclu\u00edda<\/td>\n <td>100%<\/td>\n <\/tr>\n <\/table>\n \n <h3>Movimenta\u00e7\u00e3o autom\u00e1tica<\/h3>\n <p>Configure gatilhos para mover leads automaticamente entre etapas:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li>Lead responde mensagem \u2192 Move para “Qualificado”<\/li>\n <li>Lead solicita or\u00e7amento \u2192 Move para “Proposta”<\/li>\n <li>7 dias sem intera\u00e7\u00e3o \u2192 Move para “Nutri\u00e7\u00e3o”<\/li>\n <\/ul>\n <\/div>\n \n \n <div id=\"automacao\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/>\n <path d=\"M9 8h6\"\/>\n <path d=\"M9 12h6\"\/>\n <path d=\"M9 16h4\"\/>\n <\/svg>\n Automa\u00e7\u00e3o e Bots\n <\/h2>\n <p>Crie fluxos automatizados para qualificar leads, fazer follow-up e nutrir contatos sem trabalho manual.<\/p>\n \n <h3>Criando um bot para WhatsApp<\/h3>\n <p>No menu “Automa\u00e7\u00e3o > Bots”, clique em “Novo Bot” e defina:<\/p>\n <ol style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li><strong>Nome do bot:<\/strong> Identifica\u00e7\u00e3o interna<\/li>\n <li><strong>Mensagem inicial:<\/strong> Primeira intera\u00e7\u00e3o com o lead<\/li>\n <li><strong>Perguntas de qualifica\u00e7\u00e3o:<\/strong> At\u00e9 5 perguntas com respostas m\u00faltipla escolha<\/li>\n <li><strong>Encaminhamento:<\/strong> Para qual vendedor ou equipe enviar<\/li>\n <li><strong>Etiquetas:<\/strong> Tags para classificar o lead<\/li>\n <\/ol>\n \n <div class=\"doc-note\">\n <strong>Exemplo pr\u00e1tico:<\/strong> Bot pergunta “Qual servi\u00e7o voc\u00ea procura?” \u2192 Respostas: “Consultoria”, “Or\u00e7amento”, “Suporte”. Dependendo da resposta, o lead \u00e9 direcionado para vendedores diferentes.\n <\/div>\n \n <h3>Sequ\u00eancias de follow-up<\/h3>\n <p>Crie sequ\u00eancias autom\u00e1ticas de mensagens baseadas em:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li>Tempo sem intera\u00e7\u00e3o (3 dias, 7 dias, 15 dias)<\/li>\n <li>Etapa do funil (leads frios, negocia\u00e7\u00e3o parada)<\/li>\n <li>Comportamento (abriu e-mail, clicou em link)<\/li>\n <\/ul>\n <\/div>\n \n \n <div id=\"omnichannel\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M21 11.5a8.38 8.38 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.38 8.38 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.38 8.38 0 0 1 3.8-.9h.5a8.48 8.48 0 0 1 8 8v.5z\"\/>\n <\/svg>\n Omnichannel\n <\/h2>\n <p>Centralize todos os canais de atendimento em um \u00fanico lugar: WhatsApp, e-mail, Messenger, Instagram, Telegram e telefone.<\/p>\n \n <h3>Conectando canais<\/h3>\n <table class=\"doc-table\">\n <tr>\n <th>Canal<\/th>\n <th>Como conectar<\/th>\n <th>Funcionalidades<\/th>\n <\/tr>\n <tr>\n <td>WhatsApp<\/td>\n <td>Escaneie QR code<\/td>\n <td>Mensagens, m\u00eddia, bots<\/td>\n <\/tr>\n <tr>\n <td>E-mail<\/td>\n <td>Configurar SMTP<\/td>\n <td>Disparos, templates, tracking<\/td>\n <\/tr>\n <tr>\n <td>Messenger<\/td>\n <td>Conectar p\u00e1gina<\/td>\n <td>Atendimento, respostas r\u00e1pidas<\/td>\n <\/tr>\n <tr>\n <td>Instagram<\/td>\n <td>Conectar conta comercial<\/td>\n <td>DMs, coment\u00e1rios<\/td>\n <\/tr>\n <\/table>\n \n <h3>Atendimento simult\u00e2neo<\/h3>\n <p>M\u00faltiplos atendentes podem atender conversas simultaneamente. Configure:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li>Limite m\u00e1ximo de conversas por atendente<\/li>\n <li>Distribui\u00e7\u00e3o round-robin<\/li>\n <li>Transfer\u00eancia entre atendentes com hist\u00f3rico<\/li>\n <li>Respostas r\u00e1pidas e templates<\/li>\n <\/ul>\n <\/div>\n \n \n <div id=\"metricas\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M21 12a9 9 0 0 1-9 9m9-9a9 9 0 0 0-9-9m9 9h-4m-7 9A9 9 0 0 1 3 12m9 9v-4M3 12a9 9 0 0 1 9-9m-9 9h4m7-9a9 9 0 0 1 9 9\"\/>\n <\/svg>\n M\u00e9tricas e Relat\u00f3rios\n <\/h2>\n <p>Acompanhe em tempo real os principais indicadores do seu neg\u00f3cio.<\/p>\n \n <h3>Dashboard principal<\/h3>\n <p>O dashboard exibe:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li>Leads por fonte (site, WhatsApp, an\u00fancios)<\/li>\n <li>Taxa de convers\u00e3o por etapa do funil<\/li>\n <li>Tempo m\u00e9dio de resposta por atendente<\/li>\n <li>Receita prevista (forecast)<\/li>\n <li>ROI por campanha<\/li>\n <\/ul>\n \n <h3>Relat\u00f3rios personalizados<\/h3>\n <p>Crie relat\u00f3rios sob medida com:<\/p>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li>Filtros por data, canal, vendedor, campanha<\/li>\n <li>Exporta\u00e7\u00e3o em PDF, Excel, CSV<\/li>\n <li>Agendamento autom\u00e1tico por e-mail<\/li>\n <li>Compartilhamento com stakeholders<\/li>\n <\/ul>\n <\/div>\n \n \n <div id=\"campanhas\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M22 4.92v11.16a2 2 0 0 1-2.02 2H4.02A2 2 0 0 1 2 16.08V4.92\"\/>\n <path d=\"M22 4.92 12 13 2 4.92\"\/>\n <\/svg>\n Gest\u00e3o de Campanhas\n <\/h2>\n <p>Crie, gerencie e analise campanhas de marketing multicanal diretamente no CRM.<\/p>\n \n <h3>Tipos de campanha<\/h3>\n <ul style=\"margin-left: 24px; margin-bottom: 20px;\">\n <li><strong>E-mail marketing:<\/strong> Disparos segmentados com templates personaliz\u00e1veis<\/li>\n <li><strong>WhatsApp Broadcast:<\/strong> Envio em massa com lista de espera para evitar bloqueios<\/li>\n <li><strong>SMS:<\/strong> Disparos r\u00e1pidos para leads quentes<\/li>\n <li><strong>Sequ\u00eancias automatizadas:<\/strong> Fluxos de nutri\u00e7\u00e3o com m\u00faltiplos toques<\/li>\n <\/ul>\n <\/div>\n \n \n <div id=\"integracoes\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <circle cx=\"12\" cy=\"12\" r=\"3\"\/>\n <path d=\"M19.4 15a1.65 1.65 0 0 0 .33-1.82 1.65 1.65 0 0 0-1.51-1H5.78a1.65 1.65 0 0 0-1.51 1 1.65 1.65 0 0 0 .33 1.82l.07.08A10 10 0 0 0 12 17.66a10 10 0 0 0 6.18-2.33l.07-.08z\"\/>\n <path d=\"M4.6 9a1.65 1.65 0 0 0-.33 1.82c.26.61.82 1 1.51 1h12.44c.69 0 1.25-.39 1.51-1a1.65 1.65 0 0 0-.33-1.82l-.07-.08A10 10 0 0 0 12 6.34a10 10 0 0 0-6.18 2.33l-.07.08z\"\/>\n <\/svg>\n Integra\u00e7\u00f5es\n <\/h2>\n <p>O CRM Reinar se integra com as principais ferramentas do mercado.<\/p>\n \n <table class=\"doc-table\">\n <tr>\n <th>Ferramenta<\/th>\n <th>Tipo de integra\u00e7\u00e3o<\/th>\n <th>Configura\u00e7\u00e3o<\/th>\n <\/tr>\n <tr>\n <td>WordPress\/WooCommerce<\/td>\n <td>Plugin oficial<\/td>\n <td>Instalar plugin, configurar chave API<\/td>\n <\/tr>\n <tr>\n <td>Shopify<\/td>\n <td>App na loja<\/td>\n <td>Conectar via OAuth<\/td>\n <\/tr>\n <tr>\n <td>Loja Integrada<\/td>\n <td>App<\/td>\n <td>Conectar via OAuth<\/td>\n <\/tr>\n <tr>\n <td>Shopfy<\/td>\n <td>App<\/td>\n <td>Conectar via OAuth<\/td>\n <\/tr>\n <\/table>\n <\/div>\n \n \n <div id=\"sdk\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\"\/>\n <path d=\"m9 9 6 6\"\/>\n <path d=\"M15 9l-6 6\"\/>\n <\/svg>\n SDKs e Bibliotecas\n <\/h2>\n <p>Disponibilizamos SDKs oficiais para facilitar a integra\u00e7\u00e3o com o CRM Reinar.<\/p>\n \n <div class=\"sdk-grid\">\n <div class=\"sdk-card\">\n <div class=\"sdk-icon\">\n <svg width=\"48\" height=\"48\" viewBox=\"0 0 24 24\" fill=\"var(--primary)\" stroke=\"none\">\n <path d=\"M12 2L2 7l10 5 10-5-10-5zM2 17l10 5 10-5M2 12l10 5 10-5\"\/>\n <\/svg>\n <\/div>\n <h4>JavaScript<\/h4>\n <p style=\"font-size: 0.9rem;\">npm install reinar-sdk<\/p>\n <\/div>\n <div class=\"sdk-card\">\n <div class=\"sdk-icon\">\n <svg width=\"48\" height=\"48\" viewBox=\"0 0 24 24\" fill=\"var(--primary)\" stroke=\"none\">\n <ellipse cx=\"12\" cy=\"5\" rx=\"9\" ry=\"3\"\/>\n <path d=\"M3 12c0 1.66 4 3 9 3s9-1.34 9-3\"\/>\n <path d=\"M3 5v14c0 1.66 4 3 9 3s9-1.34 9-3V5\"\/>\n <\/svg>\n <\/div>\n <h4>PHP<\/h4>\n <p style=\"font-size: 0.9rem;\">composer require reinar\/sdk<\/p>\n <\/div>\n <div class=\"sdk-card\">\n <div class=\"sdk-icon\">\n <svg width=\"48\" height=\"48\" viewBox=\"0 0 24 24\" fill=\"var(--primary)\" stroke=\"none\">\n <path d=\"M12 2C6.48 2 2 6.48 2 12s4.48 10 10 10 10-4.48 10-10S17.52 2 12 2z\"\/>\n <path d=\"M12 6v6l4 2\"\/>\n <\/svg>\n <\/div>\n <h4>Python<\/h4>\n <p style=\"font-size: 0.9rem;\">pip install reinar-sdk<\/p>\n <\/div>\n <\/div>\n \n <h3>Exemplo de uso (JavaScript)<\/h3>\n <div class=\"doc-code\">\n \/\/ Importar SDK<br>\n import Reinar from ‘reinar-sdk’;<br><br>\n \n \/\/ Inicializar cliente<br>\n const client = new Reinar({<br>\n apiKey: ‘sua_chave_aqui’<br>\n });<br><br>\n \n \/\/ Criar um lead<br>\n const lead = await client.leads.create({<br>\n name: ‘Jo\u00e3o Silva’,<br>\n email: ‘joao@email.com’,<br>\n phone: ‘(47)99999-9999’,<br>\n source: ‘site’<br>\n });\n <\/div>\n <\/div>\n \n \n <div id=\"api\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M4 4v16h16\"\/>\n <path d=\"m8 16 4-4-4-4\"\/>\n <path d=\"M12 12h8\"\/>\n <\/svg>\n API Reference\n <\/h2>\n <p>Nossa API RESTful permite integrar o CRM Reinar com qualquer sistema.<\/p>\n \n <h3>Autentica\u00e7\u00e3o<\/h3>\n <p>Todas as requisi\u00e7\u00f5es devem incluir sua chave de API no header:<\/p>\n <div class=\"doc-code\">\n Authorization: Bearer sua_chave_api<br>\n Content-Type: application\/json\n <\/div>\n \n <h3>Endpoints principais<\/h3>\n <table class=\"doc-table\">\n <tr>\n <th>M\u00e9todo<\/th>\n <th>Endpoint<\/th>\n <th>Descri\u00e7\u00e3o<\/th>\n <\/tr>\n <tr>\n <td>GET<\/td>\n <td>\/api\/v1\/leads<\/td>\n <td>Listar leads<\/td>\n <\/tr>\n <tr>\n <td>POST<\/td>\n <td>\/api\/v1\/leads<\/td>\n <td>Criar lead<\/td>\n <\/tr>\n <tr>\n <td>GET<\/td>\n <td>\/api\/v1\/leads\/{id}<\/td>\n <td>Detalhar lead<\/td>\n <\/tr>\n <tr>\n <td>PUT<\/td>\n <td>\/api\/v1\/leads\/{id}<\/td>\n <td>Atualizar lead<\/td>\n <\/tr>\n <tr>\n <td>DELETE<\/td>\n <td>\/api\/v1\/leads\/{id}<\/td>\n <td>Remover lead<\/td>\n <\/tr>\n <\/table>\n \n <h3>Exemplo de requisi\u00e7\u00e3o<\/h3>\n <div class=\"doc-code\">\n curl -X POST https:\/\/api.reinarmarketing.com.br\/api\/v1\/leads \\<br>\n -H “Authorization: Bearer sua_chave_api” \\<br>\n -H “Content-Type: application\/json” \\<br>\n -d ‘{“name”:”Jo\u00e3o”,”email”:”joao@email.com”}’\n <\/div>\n <\/div>\n \n \n <div id=\"faq\" class=\"doc-section\">\n <h2>\n <svg class=\"icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--primary)\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <circle cx=\"12\" cy=\"12\" r=\"10\"\/>\n <path d=\"M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3\"\/>\n <line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"\/>\n <\/svg>\n Perguntas Frequentes\n <\/h2>\n \n <div style=\"margin-bottom: 30px;\">\n <h4>Preciso de conhecimento t\u00e9cnico para usar a API?<\/h4>\n <p>OS especialistas da Reinar fazem as integra\u00e7\u00f5es contratadas: REST, JSON ou SDKs.<\/p>\n <\/div>\n \n <div style=\"margin-bottom: 30px;\">\n <h4>Qual o limite de requisi\u00e7\u00f5es da API?<\/h4>\n <p>Planos Professional: 100 requisi\u00e7\u00f5es\/minuto. Enterprise: 500 requisi\u00e7\u00f5es\/minuto. Custom: sob consulta.<\/p>\n <\/div>\n \n <div style=\"margin-bottom: 30px;\">\n <h4>Como obtenho minha chave de API?<\/h4>\n <p>No CRM as “Configura\u00e7\u00f5es > Integra\u00e7\u00f5es > s\u00e3o realizadas pelo time de especialistas.<\/p>\n <\/div>\n \n <div style=\"margin-bottom: 30px;\">\n <h4>Oferecem webhooks?<\/h4>\n <p>Sim, voc\u00ea pode configurar webhooks para receber notifica\u00e7\u00f5es em tempo real sobre novos leads, mudan\u00e7as de status e muito mais de acordo com plano contratado.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n \n <section class=\"section-alt\">\n <div class=\"container\">\n <div style=\"text-align: center; max-width: 600px; margin: 0 auto;\">\n <h2>Solicite a sua <i> implementa\u00e7\u00e3o<\/i><\/h2>\n <p>Nossa equipe de suporte t\u00e9cnico est\u00e1 pronta para auxiliar com integra\u00e7\u00f5es, SDKs e qualquer d\u00favida t\u00e9cnica.<\/p>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/central-ajuda\" class=\"btn\" style=\"margin-top: 20px;\">Contatar equipe t\u00e9cnica<\/a>\n <\/div>\n <\/div>\n <\/section>\n\n <footer>\n <div class=\"container\">\n <div class=\"footer-grid\">\n <div class=\"footer-col\">\n <h4>CRM Reinar<\/h4>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/sobre-nos\">Sobre n\u00f3s<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/carreiras\">Carreiras<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/category\/marketing\/\">Blog<\/a>\n <\/div>\n <div class=\"footer-col\">\n <h4>Produto<\/h4>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/funcionalidades\">Funcionalidades<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/precos\">Pre\u00e7os<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/cases\">Cases<\/a>\n <\/div>\n <div class=\"footer-col\">\n <h4>Suporte<\/h4>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/central-ajuda\">Central de ajuda<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/documentacao\">Documenta\u00e7\u00e3o<\/a>\n <a href=\"https:\/\/reinarmarketing.com.br\/mkt\/central-ajuda\/\">Status<\/a>\n <\/div>\n <div class=\"footer-col\">\n <h4>Contato<\/h4>\n <a href=\"mailto:contato@reinarmarketing.com.br\">contato@reinarmarketing.com.br<\/a>\n <a href=\"tel:+5547997226971\">(47) 99722-6971<\/a>\n <\/div>\n <\/div>\n <div class=\"copyright\">\n \u00a9 2024 Reinar Marketing. Todos os direitos reservados.\n <\/div>\n <\/div>\n <\/footer>\n<\/body>\n<\/html>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Documenta\u00e7\u00e3o | CRM Reinar REINAR CRM Reinar Sobre n\u00f3s Carreiras Funcionalidades Pre\u00e7os Cases Suporte Documenta\u00e7\u00e3o do CRM Reinar Tudo que voc\u00ea precisa saber para usar todas as funcionalidades da plataforma. Guias, refer\u00eancias e exemplos pr\u00e1ticos. Primeiros Passos Leads e Contatos Funil de Vendas Automa\u00e7\u00e3o e Bots Omnichannel M\u00e9tricas e Relat\u00f3rios Gest\u00e3o de Campanhas Integra\u00e7\u00f5es SDKs […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-page-builder-no-header-footer.php","meta":{"footnotes":""},"class_list":["post-1913","page","type-page","status-publish","hentry"],"yoast_head":"\n<title>Documenta\u00e7\u00e3o - Reinar Marketing<\/title>\n<meta name=\"description\" content=\"Reinar Marketing\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/reinarmarketing.com.br\/mkt\/documentacao\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Documenta\u00e7\u00e3o - Reinar Marketing\" \/>\n<meta property=\"og:description\" content=\"Reinar Marketing\" \/>\n<meta property=\"og:url\" content=\"https:\/\/reinarmarketing.com.br\/mkt\/documentacao\/\" \/>\n<meta property=\"og:site_name\" content=\"Reinar Marketing\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/people\/Reinar-Marketing\/100083967930378\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-14T18:44:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/reinarmarketing.com.br\/mkt\/wp-content\/uploads\/2024\/07\/Captura-de-tela-2024-03-23-153633.png\" \/>\n\t<meta property=\"og:image:width\" content=\"704\" \/>\n\t<meta property=\"og:image:height\" content=\"278\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/reinarmarketing.com.br\\\/mkt\\\/documentacao\\\/\",\"url\":\"https:\\\/\\\/reinarmarketing.com.br\\\/mkt\\\/documentacao\\\/\",\"name\":\"Documenta\u00e7\u00e3o - 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